Contact Support
Need help with billing, Petcoin usage, refunds, or account issues? Reach out and we will assist you.
Support Email
Email: hello@dogcatnamer.com
Support response time: within 3 business days.
Location: Nanjing, China
For payment questions, include your order ID and the email used for payment to help us locate your request faster.
Refund requests apply to duplicate charges, payment processing errors, or service delivery failures that can be verified by order records.